With over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

Are you passionate about leading high-performing teams, driving operational excellence, and elevating customer experiences at scale? Do you thrive in complex, fast-paced environments where you can influence global strategy, drive innovation, and build a best-in-class customer support model? If so, this is the opportunity for you. 

As a Director, Technical Support Engineering for the Americas, you will be at the forefront of transforming the Microsoft Dynamics customer experience, ensuring seamless, high-quality support that empowers businesses to maximize their investment in our technologies. This is a high-impact leadership role, where you will shape regional support strategies, partner closely with global engineering teams, and drive business decisions that enhance both operational efficiency and customer satisfaction. 

This role provides a hybrid work environment, with the flexibility to work up to 50 % remotely while engaging with cross-functional teams across the Americas and beyond. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.