With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Empowering customers to harness the full potential of Azure AI by delivering world-class support for Azure Machine Learning, Azure OpenAI, and Cognitive Services. We help to support enterprises to resolve complex challenges, drive AI innovation, and ensure seamless adoption of cutting-edge AI solutions. Our mission is to provide expert guidance, proactive solutions, and an exceptional support experience that accelerates customer success in the AI-driven world.

The Microsoft CSS Azure AI team plays a pivotal role in delivering world-class support for Azure Machine Learning, Azure OpenAI, and Cognitive Services. As a key technical expert, you will help enterprise customers overcome complex challenges, optimize AI workloads, and accelerate their AI adoption. This role requires deep technical expertise, problem-solving skills, and a passion for customer success. You will collaborate with engineering teams, influence product improvements, and ensure customers maximize the value of Azure AI solutions.

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.