We are looking for an audio applied scientist with experience and expertise in speech and audio signal processing, machine learning, automatic speech recognition, and/or natural language processing to work on state-of-the-art solutions for applications including speech enhancement, voice analytics, and real-time transcription of conversational audio.

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive and launching it as a publicly available service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Our team’s charter as part of the Amazon Connect organization is to think big, re-imagine, innovate, and deliver novel, state-of-the-art solutions to audio and video problems. We are interested in all aspects of audio, video, and media technology, and we leverage the latest machine learning and signal processing techniques to surprise and delight our customers. Our applications include real-time audio/video communications, audio/video scene analysis, anomaly detection, audio/speech/music/image/video processing, enhancement, analysis, synthesis and coding.

We have the nimbleness of a small startup but, at the same time, the immense resources of AWS - the world leader in cloud computing - behind us as well. If you want to innovate on the cutting edge while having a profound and direct impact on the end customer experience, this is the team to be on!



About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

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Inclusive Team Culture
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Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Hybrid Work
We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.